FAQs
Order
1. How do I check my order status?
Once you complete the order payment, you will receive an email confirmation with your order and another email with your tracking number. If you did not receive the email confirmation, please email us at sale@wifechic.com.
2. What happens if my item is out of stock or back-ordered?
We will contact you in the event that the item you ordered is out-of-stock or on back-order. You may opt to exchange or return your order.
Shipping
1. When will my order ship?
a. All orders are subject to processing time that is separate from transit/shipping time. Your order will take about 2 to 5 days to process. You will receive a tracking number once it has been processed and picked up by our delivery courier.
b. We want you to see you rock your clothes asap—so we’re always working on ways to improve the speed of our shipments!
2. When can I expect to receive my package?
a. *UPDATE** COVID-19 UPDATE** Covid-19 has created disruptions across our entire supply chain. We have also implemented strict measures to ensure the health and safety of our team members. Please know that we are working very hard to get you your packages as quickly as possible.
b. Under the influence of the coronavirus, the airline industry has been hit hard. Most airlines announced that they would drastically reduce the flights and air cargo capacity. Over 90% of international flights have been or will be suspended.
c. Affected by local quarantine and customs clearance policies, the customs in most countries cannot process the clearance in time because of the limited manpower. Customs clearance is inefficient, and goods are stranded at the customs for much longer time than expected.
d. In the difficult air transportation conditions, we are still trying our best to find reliable airlines for our customers, contact the local customs to shorten clearance time. Please give us some more time.
3.Why were the items in my order sent in separate shipments?
We prioritize our in-stock items and ship these out first. Occasionally, we will split your order up into separate shipments, especially if one (or more) item(s) is out-of-stock, on backorder or pre-order. If it seems that you are missing items from your package, please email us at sale@wifechic.com.
4. My tracking number doesn’t work or I haven’t seen any changes in my tracking.
Once you’ve placed your order,It takes 1 to 3 days to process your order at our warehouse.After you will receive a tracking number via email.
It can take a few days following order shipment before the tracking number becomes active on the courier's system.
If the information has not appeared on the courier's website, please try again later.
5. Can I cancel, make changes to my order or my delivery address after I place it?
It is important that you confirm the order details before you place the order. We do not allow cancellations or changes to your order once it has been placed. However, please email us sale@wifechic.com as soon as possible with your concern. We will do our best to accommodate your requests.
6.My order was lost or stolen. What should I do now?
Unfortunately, these things do happen. If your order was marked as “delivered”, but you have not received your package, please contact us at sales@wifechic.com to file a claim.
Note: MALSOOA does not reimburse for stolen or misplaced orders, or orders delivered to the incorrect address by the delivery courier.
7. Tell me about import duties and customs.
It depends on your country, each country has different tax policies, if you are located in the U.S, your package will not be subject to Import tariffs.
Products
1. Where are your garments made?
We are headquartered in Fujian-Xiamen, and have team members based in Quanzhou, Hong Kong China, and Taiwan China.
We have our own production factory, We strictly control all production links, including fabrics, production,that they adhere to our clothing quality expectations and environmental standards.Our goal is to be as transparent as possible, while using our resources to best support our team. This is just the beginning of our journey and we hope you stick around for the rest!
Returns
1. What is your return policy?
All returns must be processed within *7 days of receiving your order*. To place a return, please email sales@wifechic.com with your order number provided.
Returned items must be returned unworn, unwashed, undamaged, unused and in their original packaging.
Gift cards and certain sale items marked “final sale” are not eligible for refunds or exchanges.
Note:*7 days of receiving your order* The 7 days return period start counting at the date the tracking shows delivered.
2. How do refunds work?
For orders returned or exchanged, we will refund or resend new orders within 3-6 business days of receiving the returned package.
The time for payment channel refunds:
a. PayPal checkout: up to 48 hours business day
b. Credit card account: 7-14 business days, the actual time for the refund to a credit card may vary according to each card issuing bank.
3. I received a damaged or incorrect item.
We’re so sorry to hear this! Please send a photo of the damage and/or incorrect item and email it to us
cashlau205@gmail.com within 14 days of receiving your order. We’ll do our best to resolve the issue.
4. There are some missing items from my order.
If you believe there might be a missing item from your package, please email us immediately with your Order NO and Missing item at sales@wifechic.com.